ACT CANADA is committed to protecting the privacy of the personal information of its members, Directors, employees, corporate partners and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that is shared with us.
During the course of our various projects and activities, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. Our privacy practices are designed to achieve this.
Defining Personal Information
Personal information is any information that can be used to distinguish, identify or contact a specific individual. Exceptions include business contact information and publicly available information such as name, address, and telephone numbers as published in telephone directories.
Where an individual uses his or her home contact information as business contact information as well, it is not subject to protection as personal information.
Personal information gathered by ACT CANADA is kept in confidence. Our staff are authorized to access personal information based only on their need to deal with the information for the reasons for which it was obtained. Safeguards are in place and continue to be enhanced to ensure that information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained.
We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances. We routinely offer individuals we deal with the opportunity to opt not to have their information shared for purposes beyond those for which it was explicitly collected.
Disclosure to Third Parties
ACT CANADA may make member contact information (business information only) available to third parties (such as corporate partners and government agencies). Data released for these purposes include name, business title, business address and business phone numbers/faxes. Agreements with these organizations restrict use to the approved purposes. Like other organizations, ACT CANADA does hire external companies to provide certain administrative services that require access to employee, member and stakeholder information.
Finally, ACT CANADA may release personal information when we are required by law or in situations where we need to protect ACT CANADA’s rights or property.
Updating Personal Information
ACT CANADA makes every reasonable effort to keep information accurate and up-to-date. Having accurate information allows us to provide the best possible service to members, Directors, employees, corporate partners and stakeholders. Questions, concerns, updates to the information such as address changes, legal name changes or corrections can be forwarded to:
Association for Commuter Transportation of Canada (ACT Canada)
2031 Merivale Road Ottawa, ON K2G 1G7
Further information on privacy and individual rights in regard to personal information may be found on the website of the Privacy Commissioner of Canada at www.priv.gc.ca
The ACT CANADA Privacy Statement was updated May 1, 2014.
ACT CANADA reserves the right to change this Privacy Statement at any time.
Modifications to this Privacy Statement can be made without prior notification.
Cancellation and Refund Policy
Cancellation and refund requests must be received in writing.
Refunds for cancellation will be provided according to the following schedule:
- 90% refund of registration fees* if request is received on or before September 1, 2014
- 50% refund of registration fees* if request is received by September 30, 2014
- No refund of registration fees* will be provided for requests received after October 1, 2014
- All payments must be made at time of registration
- All funds are in Canadian dollars
*Registration fees include all fees (basic registration fees, breakfast, lunch, Mon/Tues evening events, welcome reception).
Companion tickets are extra fees and are not included in the registration fees.
Professional Development and select tours may be offered at an additional fee.